FAQs

REGISTRATION

You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. Post verification, you can start shopping on Malayali Basket.

Do I need to register before shopping on Slice and Cube?

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Can I register multiple times using the same phone number/email ID?

Each email ID/login ID and mobile number can only be associated with one customer account.

SHIPPING INFORMATION

Delivery charges for orders from the Online Shop?

The minimum order is 500/- and standard delivery is fee is 40/- per order and free delivery is for the cart amount greater than 1000/-.

How long will delivery take?

Based on the delivery date and time given by you it will be delivered within 2 hours of the stipulated time.

How do I know if I placed my order correctly?

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

How do I make changes to my order?

Currently, there is no provision to change the order once it’s been placed. Please call our customer support team & we will assist you however we can.

How are the items weighed?

All items vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g., If you order 1 kg of Mackerel, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.